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At TradeStation, we recognize how closely our clients rely on our systems and services. In accordance with applicable regulations, TradeStation has developed a Business Continuity Plan to help the firms operate in response to an emergency or significant business disruption. In order to maintain the security and effectiveness of this plan, TradeStation's affiliates do not provide specific details in this disclosure, however the plan does include:
Business interruption will include any event, either external or internal, that creates situations where TradeStation must alter normal/daily processing procedures caused by extreme operational site disruption. TradeStation business continuity plan has been written to respond to building and city-wide disruptions. In these cases, the plan allows TradeStation to continue to do business, at a limited capacity, and to reasonably meet client obligations within the business day.
In the event that we need to evacuate a particular building, the highest ranking company official available will make the decision to activate the continuity plan. All employees will be notified to exit the building per firm-approved evacuation procedures.
All inbound numbers will be re-routed to the backup data center where they will be prompted with messages until the predetermined emergency staff logs into the phone queues via IP Agents at our alternate site.
In the event of this type of site disruption, customers should experience a minimal amount of downtime in their ability to contact TradeStation.
All inbound numbers will be re-routed to the backup data center where they will be prompted with messages until the predetermined emergency staff logs into the phone queues via IP Agents at our alternate site. If the local alternate site is affected by the disruption, all critical personnel will be directed to other disaster recovery sites to resume operations.
Procedures detailing these responsibilities are included in the business continuity plan. Common (probable) examples when disaster recovery site procedures will be enacted for this type of site impact interruption include (but are not limited to):
TradeStation business continuity plan is designed for our customers to have full access to our systems and their funds in a timely manner. In the case of an extremely significant disruption, the actual recovery time depends upon the severity of the disruption and how many of TradeStation buildings and personnel are affected, the condition of the financial and banking systems, and a myriad of other factors outside of our control.